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FAQ

How does Free Shipping work?
Typically, free shipping promotions apply only to those orders shipping within the United States.  If you qualify for free shipping, the 'Free Shipping' shipping method will be available to you during check out.  In addition, you can forgo the free shipping option and choose an expedited option at any time.  TJMC typically ships with FedEx SmartPost and USPS First Class & Priority Mail during our Free Shipping promotions.  However, we will occassionally use FedEx Ground, for higher weight orders.  TJMC reserves the right to use any available shipping method when Free Shipping is chosen by the customer.

I'm a Maximum Impact Club member. How do I receive my 10% resource discount?
At this time, MIC members must call us at 800.333.6506 and speak to a product specialist in order to receive their 10% resource discount.

Where do I download the digital material I purchased?

  1. Sign into your John Maxwell Store account by clicking the "Sign In" link at the top of the screen.
  2. Click "Completed Orders" under the "My Account" tab.
  3. Click "Download Files" (in parentheses).
  4. Click the file(s) you want to download to either Open or Save your file(s).

I can't get my digital items to play on an Apple product?
Make sure you have a media player application compatible with Apple products, i.e. Quicktime.

I forgot my password. How do I log in?

  1. Click the "Sign In" link at the top of the screen.
  2. Click "Forgot your password?" underneath the sign in information and follow the instructions to have a new password sent to your account email address.

Where can I track my order?

  1. Sign into your John Maxwell Store account by clicking the "Sign In" link at the top of the screen.
  2. Click "View Order Status" under the "My Account" tab.
  3. Click the "Track the status of your order" link

I'm not getting my John Maxwell Company newsletters?

We recommend that you add the domain name @johnmaxwell.com to your white list.

What shipping methods are used for Standard Shipping?

We use a number of different shipping methods when Standard Shipping is chosen. Primarily, we use FedEx SmartPost and USPS First Class Mail and Priority Mail. However, we reserve the right to use any shipping method that provides the same shipping and handling times associated with SmartPost or Priority Mail.

What is available for commercial use?

All product published by The John Maxwell Company is available for commercial use only with prior written permission by The John Maxwell Company.