Americans dream of a political leader with the wherewithal to erase the government’s budget deficits, slash its debt, and restore its international reputation. As enormous, or even impossible, as the task sounds, Anne Mulcahy performed a similar feat during her ten-year tenure at Xerox. As CEO, she took a near-bankrupt brand, whose name had at…

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How did you spend summertime as a child? Perhaps you have memories of vacationing with your family, playing baseball or softball, attending summer camps, or swimming at the pool or lake. Eight-year old Khadim spends his days at a brick kiln, working to pay off a small debt inherited from his deceased parents. However, he…

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Disheartened after another day of failing to connect with his students, the young teacher trudged upstairs to his office and slumped down at his desk chair in defeat. He was angry, and he had every right to be mad. After all, his boss at the YMCA had assigned him a seemingly impossible task. He had…

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No one wants to feel invisible as they pass through life, yet we often get the impression that others see us as little more than a statistic. Our resume ends up in a pile, our performance reviews goes into a file, and like everyone else we get a raise every once in a while. We’re…

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With an average of 2,500 arrivals or departures daily, Atlanta’s Hartsfield-Jackson International Airport boasts the busiest terminal complex in the world. A quarter-million passengers pass through it each day. As one would imagine, the logistics of coordinating such a high volume of traffic are incredibly complicated. A sophisticated air traffic control system is responsible for…

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A five-year old slugger smacks the baseball out into the field and sprints toward third base. A tiny midfielder, playing her first soccer match, reaches down and scoops into her arms the ball rolling through the green grass toward her. A small child on the basketball court receives a pass from a teammate and excitedly…

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Exactly 100 years before America put a man on the moon, the nation had accomplished another astonishing technological feat: the completion of the Transcontinental Railroad. The ambitious transportation route spanned the width of the United States, connecting residents of America’s Pacific Coast with those on the Atlantic Coast. The newly constructed railway cut travel time…

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If it is true that almost everything we become and accomplish in life is with and through other people, then the ability to create rapport with them is the most important skill we can learn. Looking back at the early and middle stages of my career, I identified six practices that helped me to connect…

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  By themselves, significant moments do not alter a person’s behavior. Events certainly can make powerful impressions on us: they stir our emotions, capture our imagination, provoke our conscience, or bring revelation. However, events do not automatically transform us, and the feelings they evoke usually are short-lived. Leadership breakthroughs happen when we seize the opportunity…

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In the 1960s, 1970s, and 1980s the Berlin Wall served as a tangible reminder of the Iron Curtain separating Western democracies from Europe’s Soviet-led Eastern bloc. The East German government had erected the wall in an attempt to halt the country’s “Brain Drain,” in which ever-increasing numbers of prominent citizens were fleeing westward. The barricade…

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