Does Love Work as a Leadership Principle?
As I stumbled for my alarm at 3:00 a.m. on my first day on the job as a street washer, I wondered what I was getting myself into. CBS had asked my company to participate in its hit reality show Undercover Boss. As the CEO of Herschend Family Entertainment (HFE) at that time, I’d agreed…Read More
Love the people first; sell the fish second
This is me about to catch a fish. Last week, I was in Seattle, Washington, for one of my favorite events: The Exchange Gathering. One morning, we enjoyed a presentation by the guys from the world-famous Pike Place Fish Market. If you’re not aware of them, “the Fish Guys,” as they call themselves, are famous…Read More