Posts Tagged ‘efficiency’

Your Greatest Gift as a Leader

At 71 years old, I don’t need many gifts at Christmas. I have a good home, a good family, a good team, and my life has never been more fulfilling than it is right now. The opportunities I’m seeing for partnerships and transformation are greater now than at any other time in my life. Now,…

Read More

Understanding Excellence

How does a financial services company in a bleak economy perform so amazingly well that it can give back $1.2 billion to its customers, members and associates? That’s the question to ask of USAA, the insurance, banking, and investment provider serving military families.  USAA’s revenues leaped 36% in 2009 as the company jumped 75 spots…

Read More