By themselves, significant moments do not alter a person’s behavior. Events certainly can make powerful impressions on us: they stir our emotions, capture our imagination, provoke our conscience, or bring revelation. However, events do not automatically transform us, and the feelings they evoke usually are short-lived. Leadership breakthroughs happen when we seize the opportunity…

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Admired for her beauty, Jennie Jerome (Winston Churchill’s mother) glided through the loftiest social circles in Great Britain. Once, on consecutive nights, Ms. Jerome dined with England’s premier politicians: Prime Minister Benjamin Disraeli and his chief rival, William Gladstone. When questioned about her impressions of the two men, Ms. Jerome made the following observation: “When…

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