“Excellence” may bring to mind unmatched performance, unusual expertise, or consistent high-quality performance. In our minds, we often associate excellence with talent. To be the best, surely you   have to be gifted, right? Experience has taught me that talent, while important, in no way explains excellence. In fact, the primary pathway to excellence has three…

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“When I get ready to talk to people, I spend two thirds of the time thinking what they want to hear and one third thinking about what I want to say.” ~ Attributed to Abraham Lincoln Seldom do we consider ourselves to be boring or out of touch as communicators, yet oftentimes that’s exactly what…

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